AURORA SPA COVID-19 POLICY
In this ever evolving situation that we are all facing together, the health and safety of our clients and staff is, as always, paramount. We have therefore decided to temporarily suspend treatments at Aurora Spa over the coming weeks.
We will continue to monitor and review medical advice from the health authorities and will update our website as soon as we reopen our doors again.
Aurora is founded on a deep passion for wellness and at times like this it is more important than ever that self care is a priority. When there are elevated levels of stress and worry, it is vitally important to take some time out even for a few minutes to breathe, ground yourself and refuel your tank.
For our clients with gift vouchers we will add on to your voucher the amount of time that we have been closed for.
I will stay in touch with video updates and wellness messages to help you through these challenging times and to help boost your immunity and relax your mind.
Lyndall Mitchell – Founder Aurora Spas and ASPAR
Aurora Spa @ The Prince is currently open Mondays, Thursdays, Fridays, and Saturdays. We are operating on reduced hours, please email firstname.lastname@example.org for any enquiries.
Aurora Spa @ The Prince will be closed:
Easter Saturday & Sunday
Friday before the AFL Grand Final
New Year’s Day
All other days open as per normal.
Christmas Eve and New Years Eve hours at the spa are reduced to 10 am – 3 pm
As a guest at Aurora Spa, you will have complimentary use of our relaxation lounge, an opportunity to use our ASPAR products, change rooms, showers, lockers, towels, filtered water and relax spa tea. You’ll also have complimentary use of a robe and slippers. Underwear is required for all treatments and swimwear is required for water therapy treatments. Light snacks, lunch, and organic juices are available upon request.
LOCATION AND PARKING
The Spa is located at 2 Acland St The Prince Hotel St Kilda on level 2, which is 5km from Melbourne city. You can enter through the hotel reception on Acland St, or for car parking enter via the Jackson St car park on Level 3. There is direct access to the Spa from safe and secure paid parking facilities.
Clients receive discounted parking of a $5.00 flat rate, which can be validated at the hotel reception.
Please note Sundays and public holidays incur a 10 % surcharge
TREATMENTS OF 2 HOURS OR MORE
Guests at Aurora Spa will receive a 20% discount on treatments of 2 hours or more in one visit.
MAKING YOUR BOOKING
To secure your booking a 100% deposit with credit card or an Aurora Spa gift voucher is required.
Please note we require 24 hours notice to cancel, change or reschedule all appointments. Where cancellations are made with less than 24 hours notice, 50% of the treatment cost will be charged to the credit card or gift voucher used to secure the booking. Treatments that are cancelled or rescheduled within 3 hours of your scheduled treatment time, or if you do not attend your booked treatment time will be charged at 100% of the treatment price.
Please arrive 15 minutes prior to your treatment. As a courtesy to all our guests, a prompt appointment schedule is adhered to. Treatments that begin late will still finish at the appointed time, so as not to inconvenience other guests.
GIFT VOUCHERS AND E-VOUCHERS
Purchasing gift vouchers has been temporarily suspended while we are closed. You can still purchase e-Vouchers for spa products on our website.
For our clients wanting to redeem their gift vouchers please stay in touch via our mailing list as we will notify you when we are re-opening. We will automatically add on to your voucher the amount of time we have been closed for.
The minimum age for guests to attend Aurora Spa unattended is 16 years of age. Aurora Spa Therapists do not hold Working with Children checks that are required to tend to younger patrons.
Whilst we discourage patrons under the age of 16, Aurora Spa have a selection of 60 minute treatments for children aged 10-16 who wish to attend with an accompanying adult who is also having treatments.
Under no circumstances are children to be left unattended in the spa. Children and babies are under no circumstances able to be in the lounge with or without an accompanying adult.